Corazón Training and Consulting is a local firm based in Albuquerque, NM, founded by Pauline Lucero in 2005. Corazón provides Behavior Support Consultation to individuals on the NM Developmental Disability Waiver and works primarily with underserved populations in Albuquerque and the surrounding communities, namely immigrant families, Spanish-speaking households, and Native American families. They provide counseling and assistance services to families, training and consultation services to other professionals, and expert witness testimony in civil and criminal cases.
“The mission of Corazón Training and Consulting is to provide person-centered, culturally appropriate behavior support consultation to individuals on the DD Waiver as part of a multidisciplinary team.
The vision of Corazón Training and Consulting is to support individuals in realizing their personal goals and enhancing relationships that allow them to live their most fulfilling lives.
The values of Corazón Training and Consulting include integrity and the highest level of professionalism in our service delivery and Interdisciplinary Team participation. Additionally, we value our clients’ gifts, hopes and desires to lead their most independent, interconnected lives.”
Pauline is a lifelong New Mexican, who grew up in Santa Fe. At 17, she ventured to upstate New York, earning her BA in Spanish Literature at the University of Rochester in 1985. She returned home and earned her Master’s in Counseling from the University of New Mexico in 1987. She then served as a social worker in the New Mexico Human Services Department (now CYFD).
In 1990 Pauline served as the forensic interviewer for the original Children’s Safe House team. She has since worked in forensic interviewing, training other interviewers and working with criminal and civil attorneys. Continuing this work across NM and the US has been an important part of her consultation work over the past 32 years. She has trained Spanish speaking forensic interviewers, interviews children and adults with disabilities, and has worked extensively in Indian Country training, consulting and providing forensic interviewing for tribal and federal entities.
In 2002 Pauline began work as Behavior Support Consultant with the NM Developmental Disability Waiver, a state Medicaid program that provides services to individuals with Intellectual/Developmental disabilities (I/DD). Over the years, she has expanded her agency, which currently utilizes 7 subcontractors and serves approximately 80 individuals. Since 2002, Pauline has also partnered with UNM, NMSU and NMHU, to provide graduate students with a rich internship experience.
Pauline maintains a small private therapy practice and works with children, families and individuals, many of who are Spanish speaking or bilingual. She also specializes in providing mental health services for adults with I/DD and play therapy for preschoolers.
The consultation component of her work includes providing clinical supervision to clinician and providing consultation and expert witness testimony in criminal and civil child sexual abuse cases. She has been qualified as an expert witness in various judicial districts across NM.
Pauline’s commitment to community extends beyond Corazón. She has served on boards for the National Children’s Advocacy Center, Emerge NM, Enlace Communitario, and the Technology Leadership Charter School Board. She has used her business and her individual compassion to help volunteer for the Barrett House, APS Title I Homeless project, Encuentro and Crossroads. She volunteers for a variety of organizations by providing training on leadership, cultural competency and stress and burnout issues. Corazón was a finalist for the 2021 Ethics in Business award in the small for profit business category.